Oxpeka Inventory – Terms of Service

Effective date: October 16, 2026

These terms are an agreement between Nahom Accorsi, trading as Oxpeka ("we", "us") and the business that installs Oxpeka Inventory ("Oxpeka", "the app") on its Shopify store ("you"). By installing or using the app you accept them on behalf of that business. Oxpeka is for business use only, not for consumers. Your use of Shopify is also governed by Shopify's own terms.

1. The service

Oxpeka helps you plan purchases and manage stock: sales forecasts and reorder recommendations, purchase orders (which you can email to suppliers from the app), supplier payment terms, transfers, stock counts and adjustments, production from raw materials, reports, analytics and optional AI features. Features may change as we improve the app; we will announce in advance any change that removes a feature included in your paid plan.

2. Recommendations and AI are estimates

Forecasts, reorder quantities, dates, costs, and anything produced by the AI features (Copilot answers, suppliers and products read from your documents, help assistant answers) are estimates. They can be wrong. You remain responsible for your purchasing, stock and business decisions, for checking what the app proposes before you save it, and for checking purchase orders before you send them. We are not liable for stock-outs, overstock or costs resulting from following or not following a recommendation.

3. Your store data and changes to Shopify

The app reads your store's data and, when you ask it to (receiving goods, transfers, counts, adjustments, production, cost updates), changes inventory quantities and costs in Shopify. You are responsible for the accuracy of what you enter and for the actions you confirm. You keep all rights to your data; you give us permission to process it only to provide the service, as described in our Privacy Policy and Data Processing Addendum, which form part of these terms.

4. Emails sent for you

When you email a purchase order or a report from the app, we send it on your behalf, under your store's name, to the addresses you enter; replies go to your store's email. You confirm you are allowed to contact those recipients and are responsible for the content you add. Don't use these features for marketing or unsolicited messages.

5. Fees

Plans, prices and free trials are shown in the app and on the Shopify App Store. Charges are made by Shopify, on your Shopify invoice, under Shopify's billing terms: you choose, upgrade, downgrade or cancel your plan on Shopify's plan page at any time. Uninstalling the app cancels the subscription. Except where the law requires otherwise, fees already charged are not refunded. Prices may change with at least 30 days' notice; the new price applies from your next billing period.

6. Acceptable use

Don't misuse the app: no attempts to access other stores' data, to disrupt or overload the service, to reverse engineer it, to upload unlawful content or content you have no right to use, or to use it for unlawful purposes. We may limit or suspend access in case of misuse.

7. Availability and support

We aim to keep the app available and to fix problems promptly, but we don't guarantee uninterrupted service. Support: in the app (Settings → Help) or at support@oxpeka.com; we usually answer within one business day.

8. Liability

To the maximum extent permitted by law, the app is provided "as is" and "as available", without warranties of merchantability, fitness for a particular purpose or non-infringement. Our total liability for any claim related to the app is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses (lost profits, lost sales, lost data). Nothing in these terms limits liability that can't be limited by law (for example for fraud, or for death or personal injury caused by negligence).

9. Ending the agreement

You can stop at any time by uninstalling the app; your data is then deleted as described in the Privacy Policy. We may end the service with 30 days' notice, or immediately for serious misuse.

10. Changes to these terms

We will announce significant changes in the app at least 30 days before they take effect. If you keep using the app after that, the new terms apply.

11. Law and courts

These terms are governed by the laws of Italy; the courts of La Spezia, Italy have exclusive jurisdiction, without prejudice to any mandatory rules of the country where your business is established.

12. Contact

Nahom Accorsi, trading as Oxpeka – Salita del Castelvecchio 39, La Spezia, Sp 19126 – support@oxpeka.com